Travel bag - Mason

Can I cancel or change my order?

Yes.
1. You can cancel the order, within an hour of placing the order.
2. You can exchange the product by contacting our customer service by email or WhatsApp.

Can I return or exchange my order?

The refund will be possible if the product arrived damaged or alternatively a refund within 7 business days as long as it has not been used.

- In case of return or exchange, it will be possible to return the product at a shipping cost of NIS 35 to the central areas.
For other areas, you can check availability with customer service.

Common questions :

How soon should I receive my order?
After packing the order and sending it to the desired destination, the estimated delivery time is between 7-15 business days.

How do I know that the order is on its way to me?
For each order that goes out, an email will be sent to the customer "The package is on its way to you".
In addition, each order includes a tracking number that will be automatically sent to the customer's email.

Do you accept all payment methods?
We accept Visa/Mastercard/Isracard and Direct credit cards,
You can also pay on the site using PayPal and Bit.

How can I contact you?
You can contact us via:
Gmail : gaviota9725@gmail.com
Instagram : Gaviota_il
WhatsApp : 052-2504954
Facebook : Gaviota
Our customer service will be happy to give you service and answer any question ❤️

Introduction :
The regulations are written in the masculine language for convenience and apply to both genders.
Please read the terms of use carefully.
The site is an online web store for purchasing products and the terms of use apply when using or purchasing the products on the site.
The site, and any service provided through it, including design, content, trademarks, systems and algorithms are protected under copyright laws and through intellectual property rights.
Do not copy, reproduce or use in any other way the contents appearing on the site.
Using and purchasing products on the site constitutes your agreement to the terms of use, in which you undertake that you or anyone on your behalf will not make any claim or demand against the site
The terms of use written in these regulations are the only rules that will bind the business owners and operators of the site, towards the users of the site's services.
Please note that the terms of use may change from time to time at the sole discretion of the website operators and without the need for an update.

Note: The changes will apply to products or services purchased after the change only.

If you do not agree to the terms and conditions, you are asked not to register on the site or place orders.
The unique and exclusive place of jurisdiction for any matter arising from the use of the website is exclusively in the competent courts in Israel and the use of the website will be exclusively governed by the laws of the State of Israel.

Use of the site
The user of the website must be 18 years of age or older, provided that he is legally kosher.
It is the sole responsibility of the user to keep the password and username for the site confidential.
The user must not open an account for any third party without his express consent.
The user will not use details and passwords of other users against the law.
The user disclaims responsibility from the website, in any matter of technical malfunction/disruption/downfall of the website, including malfunctions that may be caused by a third party that provides storage services, software, communication lines and/or any additional service.
The user removes responsibility from the company, in any matter of attacks and hacking attempts by various parties to the website, communication networks, computers and servers.
The company employs a number of security measures in order to maintain the privacy of the information entered by the users on the site, however it is important to know that this cannot be guaranteed completely and security breaches and infiltration of information may occur.
The company does not guarantee that the services and information on the website or on the third party servers that store them, will be absolutely immune from unauthorized access to the information stored in them.
By surfing the website, registering and uploading content and/or information, the user releases the company and/or anyone on their behalf from responsibility for any damage caused to him and/or anyone on his behalf due to attacks, hacking attempts and penetration of information.
And as mentioned, they waive any claim against the company and/or anyone on their behalf in connection therewith.
The company may at any given moment and at its sole discretion and without the need for notification, remove any content/comment posted by a user on the website, including deletion/suspension of the user.
Some of the messages and publications sent to you may contain "cookies" such as "identification cookies" on your browser.
The company does not save the credit card details of the users on the business servers or anywhere else.
The site serves as an intermediary between third-party suppliers - various manufacturers and factories from around the world, and customers who use the site's services and/or order product(s) through the site (hereinafter: "the user") of products for personal and non-commercial importation.
Users who purchase products/services through the company's website are also subject to the terms of use of
the partners.

Every order on the site is subject to the laws of the State of Israel. Every user of the site is required to check the costs of taxation, customs, VAT and other costs before placing an order.

For more information, for your convenience, there is a link to the Tax Authority's website, by clicking on the link

Order on the website :
Next to each product is its price, when the price includes value added tax (VAT) unless otherwise stated. However, the operator may change the price of any product at any time and at its sole discretion without the user having any claims against it. It is clarified that The determining date regarding the price of the product is the date of confirmation of the order by the orderer and not the date of adding it to the shopping basket.

Although we make every effort to ensure that the product information on our website is accurate,
There may be inaccuracies or changes regarding product information.
The product packaging and materials may include additional or different information from the information shown on the product pages on the website.
For medical products or with medical consequences - the content on our website is not used to diagnose, treat, cure or prevent any medical or other problem.
The information does not replace medical advice and we recommend consulting a doctor or qualified professional before using any product that comes into contact with the body.
You should always read the information, warnings and instructions attached to the product before using it and do not rely on it
Only about the information found on our website.

If you feel that one or more of the products you have been exposed to on the site is offensive, misleading or illegal, we invite you to contact us so that we can address the issue as soon as possible.

All the information displayed on the site regarding products, including their nature and quality, was received directly from the partners.
A user of the website, removes from the company responsibility regarding inaccuracies/inconsistencies in the details displayed on the website in relation to the products, including images and product specifications displayed on the sales pages, etc.

When ordering on the website, the user must enter his details (such as: full name, current residential address, phone number, active email address and any additional information required to place the order).
After that, some of the entered details will be transferred to the partners, in order to make the delivery. Therefore, it is very important to fill in accurate and correct details.
Up to 48 hours from the date of placing the order, the user will receive the order confirmation in the e-mail that delivered the order confirmation. This order confirmation constitutes a final and absolute confirmation.
If a product you ordered is not in stock, or if for one reason or another the supplier is unable to deliver the product, you will be offered the option of receiving a replacement product or canceling the deal.

If you decide to cancel - a full credit will be made to your credit card.
The time until receiving the money by means of payment can sometimes be delayed due to external factors and may
delay up to 45 business days.
Note: With the exception of receiving a replacement product or canceling the aforementioned transaction, you will not have any claims, claims and/or demands against the company.

After placing an order, you will be automatically registered in the website's electronic mailing system.
The registration is necessary in order to update the registrant or the buyer on the stages of handling the order, including sending invoices, confirming the order, tracking shipments, etc.
Also, registering for electronic mail will allow the website and the company's staff to send advertising and marketing information. We undertake not to transfer the registration details to any other company.
You can unsubscribe from marketing e-mails by clicking on a link found in every marketing message sent to you. It is not possible to disconnect from the system of notifications about the status of the order and deliveries.
The site is not responsible for the quality of the products, delivery times (including delays arising from various factors) or late delivery and any damage caused to the customer as a result.

Limitation of Liability:
The images on the website are for illustration purposes only. There may be color differences and other changes between the appearance of the product in the picture and the product in reality.
The business will not be responsible for pen errors in the specifications and technical details of each and every product. It is agreed that the customer or the third party hereby waives any claim and/or claim for the aforementioned pen error.
The warranty for the site's products is approximately 3 months from the moment of receiving the product(s).
It is hereby agreed that any delay or failure to deliver a product purchased on the site due to force majeure, including unusual weather, strikes at the various service providers or unexpected disruptions in the site's computer will not bind the business.
The customer or anyone on his behalf or a third party hereby waives any claim and/or claim due to this.

*Additional conditions:
The business and the website administrators will not bear direct or indirect responsibility towards the orderer or towards a third party in any case of failure of the order or delivery due to force majeure including malfunctions in the computer system, the telephone, the credit companies or due to any other factor related to the completion of the purchase and delivery operation.
It is hereby agreed that ordering and purchasing through the website is not and will not constitute a contract for the benefit of another third party.
The business reserves the right to change the regulations from time to time at its discretion.
All information and/or content and/or images that appear on the website, including graphics, design, trademarks, logos and including their editing and how they are presented on the website, are the sole property of the website or business.

Shipments:
The delivery time usually takes up to 15 business days, from the date the product is sent.
Delivery to the customer's home works in a limited number of localities, so the deliveries will arrive at a collection point (including post offices).
From the moment of the order, the shipping time available to the company is 15 business days.
In some cases there may be delays or unexpected changes, such as delays on the part of Israel Post, the shipping companies or the various factors in the process.
The latest date for the delivery of the product(s) is a maximum of 35 business days from the date of sending the product.
In such a case, contact customer service, and we will give you your choice of a full refund or a resend .
Orders are sent directly from the supplier and/or factories abroad.
When ordering more than one product, the products may be sent in separate packages.

Ordering the products:
In order to purchase products on the site, you must select products from those displayed on the site and add them to the shopping cart. After that, go to the payment page on the website, where you have to fill in several details, including a current e-mail address, address, shipping address, phone number and credit card information. If the shipment is addressed to someone other than the buyer, the full address of the recipient must be specified as well as his phone number, these details
Required for delivery coordination.

All details provided on the website during the purchase process are secured with the latest technology.
After completing the order, a confirmation of receipt of the order will be sent to the e-mail box provided by the buyer. An order and purchase will be considered complete only if a purchase confirmation has been received from the company
the credit

If the business was not able to deliver the product, there will be no obligation for the business to deliver the product. In this case, an appropriate message will be sent to the orderer to the e-mail box he provided.

If a product is out of stock without indicating that the product is not in stock, and the product appears on the website at the time of placing the order, the customer will not have any claim and/or claim in this regard for any direct or indirect damage caused to the customer or a third party.
Providing false personal details related to the purchase process is a criminal offense and a civil misdemeanor. In the event of an inadvertent mistake, the customer must notify the business and any additional cost incurred as a result will be charged to the customer.
The information on the site is secured with the most advanced PCI technology. With this technology, the information regarding the buyer's billing details is encrypted and deleted immediately after the purchase. In addition, the business undertakes to take acceptable precautions in order to keep as confidential as possible personal information about the customer.

* Delivery and delivery:
After the completion of the order and if the conditions specified in Chapter B are met, the products will be ordered personally and specially for the buyer from the manufacturer abroad, who will deliver the products to the doorstep and/or the nearest distribution point, within 7-15 business days.
The site team will work to deliver the purchased product as quickly as possible, in accordance with the conditions detailed on the site.
It is hereby clarified and agreed that the business has no control over the exact delivery dates of the delivery service and has no responsibility for it.
In any case of a delay in the delivery of the product, the buyer is obligated to immediately notify the delay in order to give the business the opportunity to try to solve the problem as early and efficiently as possible.

- Business days = normal days, excluding Fridays, Saturdays, holiday eves, and holidays.

Product return policy:
If you received a product that arrived damaged (not a product that was damaged due to its use) -
You can exchange it for a working product or return it and cancel the purchase in a few simple steps.
In some cases we will solve the problem for you, even without the need to return the product.
In order for us to address the issue and provide a solution, we will ask you to attach photos that illustrate the defects in the product with a description of the fault.

If the reason for the cancellation is without fault -
A cancellation fee of 5% of the value of the transaction or NIS 100, whichever is lower, will be charged. Also, in credit card transactions, there may be additional cancellation fees from the credit company.
The return of the product is possible within 14 days from the day of receipt of the product subject to the provisions of the consumer protection law.
As indicated in the full law in the attached link .

In order to avoid unpleasantness, we would like to make sure that the product has not been damaged as a result of use and that it has not been used in any way.
When returning the product, please make sure that the product is returned in its entirety with all the accessories that came with the product.
The credit will be made after the inspection of the product, within a period not to exceed 7 business days from the day it was collected by the company.
The return is possible by registered mail only with a tracking number, through an Israel Post branch.
You can cancel a transaction for any reason within 14 days of receiving the product.
If you want to cancel a product after it has been sent, you must wait for it to be received and send it back directly to our office in Israel, in coordination with our customer service on WhatsApp or by email (you must contact us to coordinate the return).
The costs of shipping the products to the site's shipping center will be borne by the buyer.
For these products that are returned as mentioned, a full monetary credit will be given, minus the shipping costs.
If the business incurs additional costs, such as cancellation fees to the credit company, these costs will be deducted from the credit amount that will be available to the customer. The credit will be given to the credit card used to pay for the purchase.
Despite the above, products for which it will be indicated on the website that they cannot be returned, such return will not be possible. These products include, for example, customized products and special delivery products.
A full refund will be sent after the customer sends the product back to our office in Israel.

In any case where there is a discrepancy between the site's policy and the Consumer Protection Law, the provisions of the law will prevail over the site's policy .

The product return policy varies from product to product, depending on the variety of different partners and suppliers.
It is the responsibility of the person making the order to notify immediately, at most up to 5 business days, of receiving a damaged product/a product that does not match the order.

The company will manage for the user the engagement with the partners and/or suppliers and will act in accordance with their policies.
In the case of a product return, it is the responsibility of the person ordering the product to send the product back to the destination address of our offices, and bear the shipping costs or any additional cost required to return the product.
In a credit card transaction (as opposed to a "PayPal" transaction) - in addition to the cancellation fees established by law, you will be charged an additional 'transaction cancellation fee' which is charged by the credit company Israchart.

Product order cancellation policy:
The Consumer Protection Law allows the customer of a distance selling transaction to cancel the transaction within 14 days from the date of receipt of the product, or from the date of receipt of transaction details - whichever is later, and incurs a cancellation fee of 5% of the transaction or NIS 100 - whichever is lower.

Protection of your purchase from the time of ordering until the product is shipped :
If a request to cancel an order is sent, and the product has not yet been shipped, the company will issue a monetary credit that includes transaction cancellation fees.
If the product has already been shipped, the customer will have to wait until the product arrives, and return it in accordance with the product return policy.
Many times the product has been shipped, but its tracking number has not yet been updated in the system.
Therefore, the fact that the tracking number has not yet been updated should not be taken as evidence that the product has not yet been shipped.

Define the need: What is the intended use of the bag? What would you like to carry in it?

Adapt the bag to your personal style: choose a bag that reflects your taste and makes you feel comfortable.

Pay attention to quality: a quality bag will last for a long time and will pay off for you over time.

Adjust the bag to the budget: set a budget in advance and compare prices between different stores.

Check the size of the bag: Make sure the bag is the right size for your needs.

Pay attention to comfort: make sure the bag is comfortable to carry for a long time.

Choose a bag with additional features: Pay attention to additional features that can be useful, such as a compartment for a laptop, a compartment for water, adjustable straps and more.

The world of bags: a journey into essential accessories

Bags are much more than a practical means of carrying. They are an expression of personal style, a complement to any appearance and an addition of style and sophistication. Whether you are looking for a bag for everyday use, a bag for carrying work equipment, a bag for a trip or an elegant evening bag, the world of bags offers you a huge variety of options.

There are different types of bags:

Backpacks: a versatile and practical bag, perfect for trips, work, studies and more.

Side bags: an elegant and stylish bag, suitable for carrying personal items on a daily basis or for special events.

Handbags: a classic and compact bag, perfect for carrying essential items.

Backpacks for carrying a laptop: a padded and protective bag, designed for carrying a laptop safely.

Trolley bag: a large bag suitable for long trips, allows for comfortable carrying of clothes and a lot of equipment.

Fitness bags: a light and practical bag, intended for carrying sports equipment.

Make-up bags: a small and compact bag, allows convenient storage of make-up products.

Food bags: an insulated bag, keeps the food hot or cold for a long time.

Wallets: an essential accessory for carrying credit cards, cash and IDs.

Materials and textures:

Bags come in a wide variety of materials and textures, from classic leather to technological fabrics, nylon, polyester and more. The choice of material depends on your personal style, budget and the intended use of the bag.

Colors and shades:

The world of bags offers you a wide and rich palette of colors, from neutral and classic shades to bold and lively colors. The choice of color depends on your personal preference and personal style.

Tips for choosing a bag:

Define the need: What is the intended use of the bag? What would you like to carry in it?

Adapt the bag to your personal style: choose a bag that reflects your taste and makes you feel comfortable.

Pay attention to quality: a quality bag will last for a long time and will pay off for you over time.

Adjust the bag to the budget: set a budget in advance and compare prices between different stores.

Check the size of the bag: Make sure the bag is the right size for your needs.

Pay attention to comfort: make sure the bag is comfortable to carry for a long time.

Choose a bag with additional features: Pay attention to additional features that can be useful, such as a compartment for a laptop, a compartment for water, adjustable straps and more.

We have prepared a wide variety of types of bags for you here:

Backpack

Bag

Handbag

Laptop bag

Trolley bag

gym bag

Makeup Bag

Wallets

Lunchbox

women's bag

A bag for men

Children's bag

leather bags

cloth bags

small bags

big bags

cheap bags

Expensive bags

Branded bags

Designer bags

Bags for every occasion

Travel bags

bags for work

night bag